Analyst Security Systems
Purpose Of Role/ Technical Skills:
The role holder will be responsible for the in life delivery of 24x7x365 technical support meeting the agreed contractual SLA’s.
All communications are in English (both written and spoken) as both the client and all other internal teams that we work with are global so it is important to have a good English level.
Despite working in a SOC, all candidates should have a strong networking foundation (Cisco’s CCNA or CompTIA’s Network+ is a plus). We work in a fully multivendor environment where a solid base is key in understanding the client infrastructures and speeding up the initial training period.
The supported services are:
- Firewalls
- WAF
- Proxies
- Vulnerability Management
- NAC
Some of our daily BAU tasks include the following:
- Incident management
- Change preparation + implementations
- Vendor engagement
- Troubleshooting calls
Soft Skills:
In BT we value soft skills just as much as the technical skills. The selected candidate will be part of a team working in 24x7 shifts so the following attributes are highly valued and very important to be successful:
- Teamwork. Having a positive attitude and cooperating with your colleagues is a must to achieve the common goals.
- Customer focused. Ability to meet the customers’ needs in line with the business requirements.
- Communication skills. Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.
- Logical thinking. Ability to comprehend and to oversee various aspects of a problem or a situation.
- Analytical mindset. Using all data and information available to analyse and understand a situation, with the aim of supporting decisions.
Attention to detail. Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.
Good To Have:
- Higher grade formative cycle (University degree or Formación Profesional Grado Superior)
- Network foundation certifications are highly valued as well as any vendor security related ones.
- At least 1 year work experience