As a Customer Success Manager Operations Specialist, you’ll be the operational backbone of our Customer Success team. Your role is to make sure enterprise client operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need to succeed. You’ll focus on streamlining workflows, maintaining accurate reporting, optimising tooling, and driving operational excellence at scale.
Welcome to Contentoo
At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation on a global level. As Europe’s leading content platform, we connect industry experts, talented creators, and translators with clients from a wide range of industries.
Do you excel in strategy, creativity, and data-driven marketing? Join us! We’re all about opportunities, positivity, and enjoying the journey. Help empower businesses with world-class content solutions at Contentoo!
As Contentoo continues to grow, we're opening up a location in Valencia!! You'll have the unique possibility to work closely with Contentoo's founder, Jeroen, while be one of the first hires in Valencia.
What you’ll do:
Your mission will be two-fold:
1. Enterprise Client Operations
Act as the trusted operational partner for our main Enterprise client, aligning with multiple stakeholders to ensure goals are delivered effectively and on time.
Document and maintain Standard Operating Procedures to standardise workflows and drive efficiency across teams.Continuously simplify and optimise recurring processes to make operations scalable and effective.
Collaborate closely with cross-functional teams such as Talent, Product, and CSMs.
2. Data & Customer Success Tooling
Safeguard data accuracy across CS reporting.
Maintain dashboards to empower both the CS team and decision-makers with actionable insights.
Manage and optimise CS tooling, including health scoring, playbooks, workflows, and automation features.
Provide enablement and training to CSMs, ensuring tools and processes are fully leveraged.
Proactively identify and implement automation opportunities to reduce manual work and scale operations.
What you’ll bring
You are fluent in English, both verbally and in writing.
2 years of experience in operations and project management.
Strong analytical skills and confidence in working with data (experience with CS tooling is a plus);
Your time management skills and attention to detail are excellent.
You enjoy working in a fast-paced, changing environment.
A process-driven mindset with the ability to simplify, improve, and document workflows.
Experience in the marketing or SaaS industry is a plus.
What you’ll get
We offer the opportunity for you to be a true entrepreneur. We welcome your fresh ideas, and we will continuously coach you and guide you in your role.
1-1 Customer Success coaching
Content knowledge classes
CSM career development framework
25 paid holidays, a monthly Alleo budget, and a solid pension plan.
We’ll provide you with a laptop of your choice (HP or Mac) and all the office and home supplies you need to succeed.
Be part of a scale-up and grow together, the team currently consists of about 30 international team members, but we continue to grow. Our cultural pillars are:
Human: You add value with a personal touch
Authentic: You are open and honest
Inventive: You proactively find ways to do better
Vibrant: You add a splash of colour
Teamwork is the core of our success, and we can’t wait for you to join our celebrations. This can be during a team boat tour, over lunch with the team, while drinking on our rooftop terrace, or with a game of FIFA or Mario Kart in our lounge corner.
A day in the life
It’s Tuesday morning, and you start by reviewing the project management tool to ensure Enterprise client projects are on track. You flag a few items in Slack for follow-up and send a quick update to the teams to keep deadlines moving. Mid-morning, you update an SOP with a newly optimised process and share it with the team.
After lunch, you host a short enablement session with Customer Success Managers, walking them through new CS tooling updates and answering questions. Later in the day, you audit licence and renewal data ahead of the month-end close, spotting an issue early and resolving it together with the responsible CSM.
Before wrapping up, you check in with the Talent team to confirm resources are in place for an upcoming Enterprise client expansion. You align with your CS Ops Manager to review next steps, then close your laptop and enjoy a drink and/or a yummy piece of cake with your fellow Connies!
Sounds good?
We’re looking forward to your application! Please apply to the link below, and let's have a virtual coffee together :)