Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
We are looking for a Customer Engineer to work with some of our newest customers, guaranteeing their technical success. The ideal candidate will have a history working in a fast paced environment helping guide customers as they grow with Elastic. The role will also support our one to many and one to few efforts as we scale our approach to remediating customer friction points.
What you will be doing:
- Serving as a technical point of proactively engaging Elastic customers across the breadth of the Elastic customer journey
- Working in a pooled model triaging and taking customer requests
- Providing technical, architectural and best practice guidance
- Understand the breadth of Elastic’s services and support offerings in order to make suggestions to customers based on their use case
- Identify customer friction points through customer interaction and provide feedback on programmatic remediation
- Reporting back on common themes in customer interactions to inform how we structure and iterate our customer engagement model
- Authoring material for internal and customer facing Knowledge Base articles based on impactful themes identified from customer interactions
- Partnering up with other team members to deliver periodic customer facing webinars on some of the above themes
What you bring along:
- A Bachelor’s degree or its equivalent with at least 5 yrs of relevant industry experience
- A track record of technical success in a customer facing environment
- A demonstrable ability to articulate the benefits of modern platforms, software and technology
- Self starter who is able to analyse current processes and develop ideas based on a deep understanding of how customers engage with products
- Willingness to learn the breadth of Elastic’s offering and how customers utilise Elastic in their wider business environments
- The ability to inspire groups both large and small
- Ability to learn new technologies quickly
- A background as an engineer or developer who loves working with other developers to get the most out of their deployment
Bonus points:
- Working knowledge of the Elastic Stack
- Experience working in a growing global organization
Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.
Please see here for our Privacy Statement
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Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.