Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a Customer Success Cybersecurity and Managed Services Consultant you will support the CSM community and our customers in specific areas of technical domain expertise. You will be the offering expert for the CS community, ensuring customers are following the appropriate technical steps to drive successful adoption and expansion of Rockwell Automation Cybersecurity & Network solutions and services, growing overall Annual Recurring Revenue. You will work with Rockwell Automation and Partner business units to drive continuous improvement and customer journeys for our offerings.
In this role, with flexible location within the UE, you will report to the Software Customer Success Leader.
Your Responsibilities:
- Security – Cybersecurity and related best practices; Knowledgeable in IACS security best practices; Understanding of industry related standards
- Networks – Focus on Ethernet network design best practices, bridging IT/OT; Knowledge of CPWE best practices; ability to speak with IT and OT; Focus on expanding RA and Partner networking related services
- Take customer adoption data and turn into business value metrics
- Identify expansion potential for additional products and services that help customer achieve desired outcomes Actively seek out and participate in both formal and informal training opportunities to continuously develop technical skills
- Translate competitive solutions into a RA solution that meets or exceeds customer's expectations
- Collaborate with peer roles in defining sales and delivery handoff motions
- Cooperate with Customer Success Managers and Account Managers in promoting RA and Partner cybersolutions to existing customers with presentations and/or demonstrations
- Shares industry knowledge of customers based on their key drivers at the appropriate role level with new and existing customers
- Keep sales and customer relationship management data up to date in local agreed upon tools such as Microsoft Dynamics CRM and Gainsight, optimizing by using these tools consistently
The Essentials - You Will Have:
- Bachelor's degree in engineering / technical related field
- 5+ years of experience in cybersecurity applications with Risk assessments, iDMZ's, Continuous Threat Detection and End Point Protection
- 5+ years of customer facing roles in technical sales or project delivery
- Working knowledge of Threat Detection, Secure Remote Access, and anti-virus within an IT/OT environment
- Hold relevant ICS Security Certifications or working towards, such as CISSP, NIST, and/or ISA-99
- 30-40% travel to customers within assigned geography required
The Preferred - You Might Also Have:
- Knowledge of SOAR, SIEM, SOC utilization and value
- Knowledge of Cisco networking, Converged Plantwide Ethernet model
- Solution and application expertise, and related demonstrated sales experience
- Working knowledge of TSIA LAER model
- Automation and Industrial Control Systems experience (PLC, PAC, DCS, HMI)
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.