We are seeking an experienced and customer-focused Desktop Support Engineer to provide technical assistance and support to end-users. The role involves troubleshooting hardware, software, and network issues, ensuring minimal downtime and high-quality IT service delivery.
Key Responsibilities:
- Provide first and second-line technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and maintain operating systems and applications (Windows, macOS).
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Support Microsoft 365, email clients, VPN, and remote access tools.
- Manage user accounts, permissions, and access in Active Directory.
- Assist with setting up and supporting video conferencing tools (Zoom, MS Teams, etc.).
- Log and track incidents in the ticketing system, ensuring timely resolution.
- Coordinate with other IT teams for escalations and complex problem resolution.
- Maintain IT asset inventory and ensure equipment lifecycle management.
- Adhere to IT security policies and best practices.
Requirements:
- Proven experience as a Desktop Support Engineer, IT Support Technician, or similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking basics (TCP/IP, DNS, DHCP).
- Experience with Microsoft 365, Active Directory, and common business applications.
- Excellent problem-solving and communication skills.
- Ability to work independently and under pressure.
Job Type: Contract
Contract length: 3 months
Pay: 180.00€ - 200.00€ per day
Work Location: On the road