We are seeking a Desktop Support Engineer to provide technical assistance and ensure seamless operation of IT systems across the organization. The ideal candidate will troubleshoot hardware and software issues, support end-users onsite and remotely, and maintain IT standards.
Key Responsibilities:
- Provide first and second-line support for desktops, laptops, printers, and peripherals.
- Install, configure, and maintain operating systems and applications.
- Troubleshoot hardware, software, and network connectivity issues.
- Set up and support user accounts, passwords, and permissions (Active Directory).
- Maintain IT asset inventory and documentation.
- Support mobile devices and assist with remote user access (VPN, MDM).
- Log and resolve incidents and requests in ticketing systems (e.g., ServiceNow, Jira).
- Ensure adherence to IT security policies and company standards.
Requirements:
- Proven experience as a Desktop Support Engineer or similar role.
- Strong knowledge of Windows OS and Microsoft Office 365.
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting and replacements.
- Familiarity with ticketing systems and remote support tools.
- Good communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Fluent in English; additional languages a plus.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) preferred.
Job Type: Contract
Contract length: 5 months
Pay: 25.00€ - 30.00€ per hour
Expected hours: 15 – 25 per week
Work Location: On the road