Electrolyzer Field Service Technician - Level II

DESCRIPTION

We are looking for a talented Electrolyzer Field Service Technician to join our team specializing in Service for Accelera by Cummins in Guadalajara, Castilla-La Mancha, Spain.

IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Respond to customer service requests via phone or email, document cases, perform initial assessments, and coordinate remote diagnostics to resolve issues effectively.
• Perform preventative maintenance and basic to moderately complex repairs on Electrolyzers and components in the field, following established procedures.
• Travel to customer sites up to 60% of the time, adapting to diverse work environments and ensuring compliance with industry safety and regulatory standards.
• Communicate professionally and proactively with customers to gather feedback, address service needs, and ensure a positive service experience.
• Utilize specialized tools and documentation to complete diagnostics and repairs, identifying necessary parts and escalating unresolved issues when needed.
• Complete all required service documentation accurately, including reports, timesheets, and service quality records using business systems or manual input.
• Maintain tools and service vehicles in proper working condition while adhering to all Health, Safety, and Environmental protocols.
• Continuously build product knowledge through formal training and on-the-job experience, while identifying and communicating additional service opportunities.

RESPONSIBILITIES

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

• Hands-on field experience with electrolyzers and a strong understanding of electrolyzer systems and related processes; prior experience in Oil & Gas or similar industries preferred.
• Excellent communication skills with the ability to tailor messages to various audiences and ensure clear, professional interactions with customers and team members.
• Strong customer focus and accountability, consistently delivering customer-centric solutions while upholding high standards of service and reliability.
• Committed to continuous self-development and growth through formal training and on-the-job learning; proficient in accurate service documentation and data entry using service tools and systems.

QUALIFICATIONS

EDUCATION, EXPERIENCE:

• Apprentice Trained Electrical Technician (Preferred).
• Vocational diploma from relevant technical institution.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level of mechanical and electrical knowledge of and/or experience with industrial electrical / Electrolyzer products.
• Customer service experience.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.