Job Number25129254
Job CategorySales & Marketing
LocationHotel Alfonso XIII a Luxury Collection Hotel Seville, San Fernando 2, Seville, Sevilla, Spain, 41004
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Sales Executive Travel Industry (pro-Active)
Sales executive is responsible for proactively soliciting and handling all revenue-related opportunities in the transient as well as group/F&B segments whenever needed. Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott Operating Standards to maintain brand integrity
CORE WORK ACTIVITIES
Duties & Responsibilities:
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales. Identifies revenue opportunities for the hotel based on the event profile.
- Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
- Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
- Conducts site inspections for transient segment, supporting with other segments whenever needed.
- Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department.
- Develops and maintains relationships with key clients and establishes a client base through continues direct sales efforts.
- Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
- Responds promptly (within 24 hours) to incoming inquiries within their market segment and follows up to ensure utmost guest satisfaction.
- Handle guest concerns and obstacles.
- Interact with guests to obtain feedback on product quality and service levels.
- Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
- Reporting of sales trips, sales actions and sales intensity plan weekly basis to Director of Sales.
- Conducts transient related website and makes sure all information is updated at all times.
- Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Interact with guests to obtain feedback on product quality and service levels.
- Promote the use MI Leads (cross-selling tool).
- Acquire full knowledgeable understanding of the Marriott Loyalty program.
- Participate in trainings and other sales-related meetings as required.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Creates sales contracts as required.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent. College Degree preferred. EU Working permit only
Related Work Experience: At least 2 years of related work experience in Hospitality industry. Experience selling luxury brands and experiential services preferred
Fluent in Spanish and English, both spoken and written. Additional languages, such as German or French highly valued.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.