As Front Desk Agent (FDA), I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions.
Responsibilities
In this role, I will assist and assume responsibility on the efficient operation of the Front of House department to provide exceptional products and services within brand operating standards. I will ensure that all set policies, procedures, best practices are in place and rigorously enforced.
I will perform the following relevant tasks for this role:
- As a Front Desk Agent, I will work in partnership with other departments to ensure guest’s needs are determined/met and oversee the overall smooth operation of guest arrivals.
- I will have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.
- I will update when required of the guest history and profile system.
- I will maintain guest experience as a focal point, acting or directing accordingly any guest requests to ensure its execution.
- I will review daily arrivals to ensure everything is ready for a seamless arrival experience, with a sense of anticipation and identifying and executing upsell opportunities to maximize revenue.
- In this role, I will handle guest complaints, suggestions and/or compliments, to log and report them appropriately in the system, to take prompt and effective action and to follow up until its closure.
- As a Front Desk Agent, I will comply with the cashier procedures and reports accordingly and timely, including a well-balanced bank assigned by the Resort.
- I will provide all info needed to both Finance and/or Management team in Front of House when unannouncedly audit the cashier closure procedures.
- I will perform any additional tasks given by Front Desk Supervisor or above in the organization.
Qualifications
To execute this position, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.
- I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years’ experience in a similar hotel operational role.
- I am a personally involved, visible with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market.
- In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
- Technical skills include advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including Micros POS, Opera PMS and CRM platforms.
- I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
- I have an excellent command of written and spoken English and some knowledge of the local language and customs.
- I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.