Front Office Night Supervisor

A brief description about us:

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the Front Office department as Night Front office Supervisor.

What will be the main functions you will perform in your position?

Scope of Position

The Night Supervisor will provide supervision and direction in the Front Desk an all other areas in the hotel during the night with the objectives, performance and quality standards established by the hotel.

Organizational Structure

The Night Supervisor reports directly to the Front Desk Manager and overseas directly the overnight staff in the Hotel.

Duties and Responsibilities

Major responsibilities

• Ensure proper, efficient and profitable functioning of the overnight shift.
• Ensure supervision of overnight cleaners.
• Ensure supervision of all other Hotel overnight staff in other areas such as e.g. Room Service.
• Maximize room revenue and occupancy by effectively controlling rates and availability.
• Clarify duties and responsibilities of overnight Front Desk colleagues and ensure that work processes are in a logical order.
• Ensure proper staffing at all times.
• Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Perform any other reasonable duties as required by the Front Desk Manager or management of the Hotel.

Daily responsibilities

• Handle all incoming reservation calls and walk in reservations.
• In charge of the daily SMS night run as well as the Agylisis night run.
• Responsible of the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).
• Receives and checks daily F&B billings.
• In charge of end-of-month closing (SMS and Agylisis).
• Ensure that all night audit functions are completed efficiently.
• Creates daily Handover for colleagues.

• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.

• Able to read and write Spanish and English

Requirements

Mandatory

• Previous Night Supervisor experience in a luxury hotel
• Knowledge of computers and systems
• Successful problem solving skills
• Possess an excellent written and verbal command of Spanish and English
• Excellent overall communication skills
• Able to multi-task
• Strong desire to provide excellent guest service
• The ability to work well in a team environment
• Flexible schedules and hours, willingness to work on weekends, nights and holidays is required.
• Able to stand for extended periods of time
• Possess a pleasant and outgoing personality

Desirable

• Multi-lingual is preferred

What kind of talent are we looking for this position?

• We are looking for a person with good customer orientation.
• To be used to work in a team and like to learn from multiculturalism.
• The person who joins us must be committed and professional.
• We are looking for someone who is responsible and reliable.

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

• We have a Canteen with a different menu every week, so you can eat during your work shift.
• We have a learning platform where you can be trained in the courses you are interested in.
• Our laundry team will provide you with a clean and ironed uniform whenever you need it.
• Our working environment at the hotel is young, fun and multicultural.
• Complimentary stays and special staff rates.
• You can have a tea or coffee whenever you want in our Coffee corner.
• Be part of a company with worldwide recognition.
• Join a team with a passion for service and luxury.
• You will have at your disposal an electric kick scooter & bike parking.
• We organize staff parties and team buildings throughout the year.
• We offer options for growth and / or projection within the group.
• We offer free weekly physiotherapy sessions, so you can relax.
• Enjoy your birthday, free to spend it with whoever you wish!

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.