Santander Consumer HQ is looking for the Global Head of Processes to lead the processes simplification along with the SCF transformation journey based in our Boadilla office
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander ( www.santander.com ) we are key players in the transformation of the financial sector. Do you want to join our team and continue your professional development?
Santander Consumer Finance focuses on business development related to consumer finance products, sales channels and commercial agreements with dealers, vehicle manufacturers or retail distribution establishments, as well as commercial functions associated with direct sales (branches, call centers or digital channels) and indirect sales (through third parties) of consumer finance products.
We believe that the role of technology and operations is a key pillar in the transformation of our Banks towards a new business and service model in line with today’s society and its evolution. We want to simplify and orchestrate end-to-end processes, improve the customer experience and the quality of the business, increase the effectiveness and efficiency in our internal processes and reveal insight for the business.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
WHAT YOU WILL BE DOING
As Global Head of Processes , you will develop and implement the set of capabilities, and skills that enable the design and govern of E2E processes and their integration with the different platform systems supporting them, as well as their performance monitoring, continuous discovery and improvement, with strong leverage in the data.
Your key success factors in this position will be:
- A deep knowledge of the banking products and processes.
- Eexperience in lean/six sigma and or other optimization methodologies.
- A senior-level dialog with the different stakeholdes in the organization, especially the business partners, building relationships of mutual trust based on solid criteria.
- Outstanding leadership skills.
- A systematic Governance discipline.
- A strong orientation to teamwork and collaboration.
- Passion for innovation with a high business orientation.
WHAT WILL BE YOUR RESPONSIBILITIES
We need your expertise and passion to help us to:
- Own the process catalog and apply Santander’s Process methodologies and tools to design and manage processes e2e.
- Promote and adopt advanced tools for processes discovery and automation e2e leveraging in the global capabilities (process mining, AI, RPA, etc).
- Lead the strategic planning and execution of process transformation/Simplification initiatives.
- Drive the processes design into the IT change lifecycle, ensuring the processes design principles implementation.
- Define and follow the key KPIs and processes 360 observability to ensure continuous improvement of processes across the Bank.
- Ensure the right capabilities and skills on the Processes Engineers, closer as possible to the IT execution teams (Front-end/Distribution Model, Middle/Backend, Support functions).
- Work very closely with organizational teams to align people/organizational decisions with process reengineering.
- Support the local Teams in the Countries in their process analysis and optimization.
- Incorporate with other HQ Areas (e.g. Risk, Compliance, Legal) for E2E process optimization and simplification
- Create a marketplace for best practice sharing and co-operation activities between the countries
- Supporting the set-up of central solutions for Operations used common tools and Services
SKILLS & KNOWLEDGE
- Bachelor’s degree in Business, Finance, or related field; Master’s degree preferred.
- Proven experience in leading process transformation initiatives within the financial services industry
- Transformational skills capable to motivate people to Change; Business vision, Organization structure understanding, Communication and inspiration, Change management.
- Strong analytical and problem-solving skills with expertise/experience in Data driven methodologies.
- Soft skills are as important as hard skills in this role. Leadership, communication, negotiation, collaboration, consensus building, … are key factors when networking with multidisciplinary teams from corporation, countries, headquarters, factories, partners and vendors.
- High level of written and spoken English, as you will be interacting with numerous colleagues from countries across Europe using English language for all of them.
OTHER INFORMATION
- Availability to Travel on a regular basis
If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander