The Content Management Coordinator is responsible for ensuring on-time and high-quality delivery of tasks, using his/her own subject matter expertise of Platforms and Process to provide guidance and direction to his/her coordination scope group. It is the point of escalation for the group's internal customers on topics such as challenges, requests, special projects, and delivery questions & concerns related to his/her scope group.
The Content Management Coordinator needs to make sure that his/her scope group - MLR Process Managers - is effectively and efficiently executing services.
Functions and Responsibilities:
- Ensure on-time and high-quality execution of tasks across his/her scope group coordinating operational tasks and making sure the group is performing according to expectations.
- Use subject matter expertise of platforms and processes to provide guidance and direction to their group.
- Act as a point of escalation for internal customers on topics related to their group.
- Monitor workload and assess needs across his/her coordination scope group
- Enforce adherence to processes by both coordination group and internal customers, and define new processes and find service-oriented solutions when needed.
- Work with his/her coordination group and other members of the team to ensure that as a team, we are delivering excellence - through execution and through the role of consultants who provide guidance, enforce best practices, drive optimization, encourage innovation, and share expertise with internal customers.
Profile & Requirements:
- 1+ years of experience with coordinating the operational tasks and workload of a group and ability to communicate with and connect different personalities and profiles
- Hight Customer service orientation
- Extensive experience using subject matter expertise to provide guidance, share knowledge, and define processes
- Good project and time management skills
- Self-motivated, self-starter, and quick learner
- Ability to build and maintain meaningful & trusted relationships with others, in order to balance acting as a solutions-oriented escalation point of contact for internal customers
- Keen eye for detail and ability to analyze information and make quick decisions
- The global nature of this job requires being fluent in English - this job will be 100% in English
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- Flexible working conditions
- Life and accident insuranceHealth insurance at a competitive price
- Investment in your learning and development
- Gym membership discounts
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