This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational readiness planning, analyzes performance reports, supports sales teams, sources new technology teams, and fosters a knowledge management culture. The role also works independently to resolve moderate scope problems and ensure alignment with business requirements.
Responsibilities
- Formulates product support strategies for product families with a medium level of complexity.
- Represents services within product core teams, ensuring the inclusion of service requirements at various stages of product development, such as product warranty support, cost analysis, and the development of content and collateral for service product marketing.
- Establishes goals for product service metrics, tracks the business performance of product support, and determines necessary corrective actions.
- Engages in collaboration with regions and global teams concerning service and support planning, implementation, and performance.
- Assists in developing comprehensive short and long-term plans to support the operational readiness and success of production services.
- Analyzes operational reports to monitor business infrastructure performance and optimize operational processes.
- Supports sales teams with valuable opportunities and compelling value propositions, contributing to increased revenue.
- Sources and onboards new technology teams to optimize capabilities, ensuring alignment with evolving business requirements.
- Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
- Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.
Education & Experience Recommended
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with little or no work experience.
Knowledge & Skills
- Agile Methodology
- Analytics
- Business Development
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Value Propositions
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
What we offer:
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
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An attractive benefits package:
- Health & Life insurance.
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers.
- HP product discount.
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
Sounds like you? Apply and let’s have a talk!
Legal entity: Sales & Services