HCM Demo Specialist
WHO WE ARE:
The Pre-Sales Product Experience organization is hiring a Demo Analyst to join our team of sales demo pioneers focused on creating and delivering high-quality demonstration environments and assets that show the client experience in presales engagements.
- Are you great at collaboration, becoming a product expert, and delivering demo tools that help our clients understand how our Global Payroll offering can help them work smarter, embrace new challenges, and find solutions?
- Are you able to troubleshoot and solve complex problems and implement solutions that highlight the client journey across multiple disciplines?
- Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
- Are you seeking opportunities for growth and learning across many areas and disciplines?
If so, this may be the opportunity for you!
JOB OVERVIEW:
In this role, you will support sales teams and initiatives by developing, implementing, and maintaining our live and offline Global Payroll demo applications and tools.
In this role, you will work with cross-BU and department SMEs to build various live and offline demonstration assets that deliver the latest and most significant features ADP offers. You will partner with sales, product management, product marketing, and other key stakeholders to assess the impact and planning of the demonstration environment. Using your ADP product expertise, you will solve our clients' most critical business challenges by highlighting the user's journey through system configuration, storytelling, and personalized use case scenarios that showcase the client experience.
You will increase sales performance by working directly with our sales consultant teams. In this capacity, you will support their demo efforts by implementing and delivering an end-to-end experience across the global payroll offering that highlights ADP's strategies and solutions to customers.
TO SUCCEED IN THIS ROLE:
Required Qualifications
- Positive Self-Starter. You can manage your time well, prioritize deliverables, and multitask with the best of them. In addition, you can present your ideas clearly and professionally on paper, in person, and over the phone.
- Strategic Partner. Enhance sales performance by collaborating with sales professionals or teams during their preparation. Produce the necessary demo configuration enabling them to effectively present Human Capital Management strategies and business solutions to clients.
- Problem Solver. You have an ambitious spirit and thrive under pressure, motivating you to solve clients' problems, uncover areas of improvement, and implement and configure solutions in the demo environment.
- Knowledge Seeker. Ability to learn technology quickly through instruction and self-training.
KEY RESPONSIBILITIES
- Manage the development, deployment, and maintenance of Global Payroll sales demo assets
- Partner with Product Marketing, Product Teams, Program Development and IT to upgrade and test the demo environment as new functionality is introduced
- Organising and documenting Sales Field feedback, i.e. DMs and SC suggestions.
- Managing feedback to determine if corrections are needed and/or new features need to be added.
- Maintaining a consistent and effective data set across all sales demo solutions.
- Preparing associated documentation such as new release announcements for BU specific communications as needed, navigation guides, installation and execution instructions, and status reports
- Analyse and configure client specific scenarios to ensure successful demonstrations in the sales process.
- Review technical requirements supplied by Product Management to determine development and implementation of sales demo assets.
- Assist/develop and deploy sales demo asset documentation that incorporates the appropriate marketing message and emphasizes the ADP value proposition, integration and ease of use and highlights key competitive differentiators
- Coordinate sales demo asset deployment to the field.
- Provide 1st-tier support to sales teams for demo tools
What we're looking for:
- Technical mindset with strong analytical / troubleshooting skills required
- ADP GlobalView or SAP implementation or relevant technical experience desired
- ADP Portal or ADP Celergo implementation or relevant technical experience is beneficial
- General payroll knowledge and/or of global processes is a plus
- Effective communication skills with an ability to interact with technical and non-technical audiences via both verbal and written communications