Head of Account Management Spain

Location: Madrid or Barcelona, Spain (Hybrid)

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients. 

Our Spanish team consists of 20 people and is an integral part of our company’s EMEA presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs.

As the Head of Account Management at RTB House, you will play a crucial role in designing the market strategy and driving revenue growth for the Spanish market.

You will be leading the account management team. 

You Will: 

• Hold responsibility for building and leading Account Managers team in Spain;
• Ensure a high level of customer retention;
• Oversee campaigns’ optimization in order to maximize profits for our clients;
• Grow revenue on existing accounts by actively coaching AMs and leads on upselling/cross-selling and by partnering with the sales team to ensure efficient approach
• Develop the team to reach operational and financial targets;
• Maintain senior relationships with company’s strategic accounts, influence client strategy and act as a trusted advisor 
• Create a deep understanding of customer satisfaction across the team;
• Hold responsibility for reporting, forecasting, building and implementing processes;
• Implement tools for enhancing customer service processes and provide comprehensive training for the team;
• Work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

Desired Experience:

• 5+ years work experience (4+ years of proven experience in direct client relationships in the online media industry with a minimum of 4 years experience in people management);
• Previous experience in building and managing a team and experience with b2b accounts;
• Demonstrated track record of success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
• Deep understanding of Spanish digital and performance/branding landscape with strong knowledge of local working cultures and strong business relationships;
• Strong analytical and excel / GA and Looker skills, with an ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
• Strong written and verbal communications skills;
• Native Spanish speaker, fluency in written and spoken English;
• Experience with statistical analysis will be a plus;
• Positive, curious and can-do attitude;
• Operational and process-oriented, organized with outstanding attention to detail.

We offer:

• A unique opportunity to join a creative, dynamic company in online advertising! Founded in 2012, the RTB House team comprises 1000+ specialists in over 30 locations around the world. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions;
• Competitive salary plus bonus scheme, ticket restaurant and personal development budgets;
• Flexible working arrangements ensuring a real work-life balance;
• An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;
• Numerous opportunities to build your own path of self-development;
• Unique learning opportunities from commercial and HQ business support teams;
• Team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.