Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description
We are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library – a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions.
You’ll lead a talented team that builds Nexthink extension packs – modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing – requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape.
Content Strategy & Roadmap
- Own the vision and roadmap for Nexthink Library content.
- Continuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas.
- Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs.
- Balance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community.
Cross-Functional Collaboration
- Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions.
- Influence product development by advocating for features that unlock new, high-impact Library content.
- Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives.
- Co-create compelling narratives that amplify the value of each pack to customers and the broader market.
Team Leadership & Execution
- Manage and mentor a high-performing team of content creators and IT subject matter experts.
- Foster a culture of ownership, autonomy, and excellence.
- Continuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery.
- Use product analytics, customer feedback, and post-release data to guide iterative improvements.
Qualifications
IT Expertise
- Significant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments.
- Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs.
- Strong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID).
- Familiarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS).
- Awareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies).
- Interest in emerging technologies and trends shaping the future of IT service delivery – including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security.
Strategic Leadership
- Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus.
- Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value.
- Strong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams.
- Excellent customer engagement skills to identify evolving pain points and solution opportunities.
People Management
- Experience leading small teams and mentoring individuals to grow and operate autonomously.
- Ability to create scalable, efficient content development processes.
- Track record of fostering a positive team culture built on trust, accountability and innovation.
Why you’ll Love it Here
- Impact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation.
- Growth: Be part of a company scaling rapidly – with career opportunities that grow as fast as we do.
- Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries.
- Team: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment.
- Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
Permanent Contract and a competitive compensation package (including stock options).
Amazing centrally located offices near the Bernabeu Stadium
Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
Up to 25 EUR per month for a gym subscription.
Flexible compensation plan for childcare & public transportation.
Reimbursement up to 50% of the cost of Spanish & English classes.
Fresh fruit, cookies, and soft drinks as well.
Regular company and team events like Pizza talks, Team Building activities, hosting Meetups at the office and more!
Bonuses for referring successful hires after three months of continuous employment.
We offer a relocation package to people who are coming from another country.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.