AXA Partners Business Lines went through a deep transformation that is continuing with the deployment of new countries on centralized IT assets. ICVC is an in-house developed global transversal tool designed to enable a key step of our target operational processes: automated & streamlined customer identification.
The ICVC Global Product owner will be in charge of the improvements of the asset by defining the strategic roadmap & managing the asset’s development backlog. He/she will also coordinate, and support rollout activities related to ICVC (I.e. Integration of partners databases).
What you’ll be doing:
DIMENSIONS OF ROLE
- Strategic: ICVC is the tool enabling customer identification when an end customer calls for assistance or perform an online request which is the very first step to manage test request. The ICVC GPO will be in charge of making this step as efficient and simple as possible for end customers, operations teams and other tools.
- Transversal: ICVC is used in all business lines using the centralized IT assets. The ICVC GPO will thus work closely with Product Owners of the Core systems used by Motor & Home, Travel, Consumer Electronics and Health Business Lines to ensure smooth integration.
- International: The development of ICVC will require an ability to collaborate with a multinational team with an agile approach. Understand local culture, offer, market trends & specificities; build on what is common; adapt to country users’ expectations; and cross fertilize best practices. Current scope is covering Europe and a part of America.
- Operational: Work hand in hand with the ICVC IT Domain Owner and the development team located in Barcelona managing the backlog of features and activities that defines the tasks and priorities of this team.
- Autonomous: The GPO will be responsible for the delivery of ICVC in line with Business requirements, as well as coordinating all the roll out activities related to this asset
KEY RESPONSIBILITIES
- Create a product vision & define target customer journey for the customer identification process in line with the company strategy and customer needs, ensuring consistency, transversality and standardisation
- Study the opportunities and frame the scope of the asset, notably by defining a clear product roadmap, across the multiple lines of business.
- Manage the asset’s backlog, by : 1) understanding needs and defining objectives for each iteration that considers budget, 2) building, arbitrating and prioritizing each item, based on business & transformation programs key priorities
- Drive the Product squad that includes ICVC development team, business stakeholders, sharing priorities & goals to achieve.
- Manage progress, risks, and monitor the efficiency of the asset by defining & following-up concrete KPIs (notably achievement of benefits), impact on Business Case
- Ensure a good monitoring of the quality of the asset
- Ensure alignment with Data guidelines and principles: Data Privacy, security, quality, consistency etc.
- Onboard every new BL and Geography to integrate ICVC on the vision and workings of the tool
- Maintain a level of motivation and collaboration across teams & stakeholders
- Work closely with core systems Product Owners to ensure a smooth and well-organized integration of tools
- Definition of BAU processes and operating models for each BL and geography in scopeCreate and drive the roadmap of Customers databases integration ensuring enough anticipation to the planned roll-out date to allow for end to end testing with other assets.
What you’ll bring:
- Master degree or equivalent (including professional experience)
- At least 3 years’ experience on project management or similar, ideally including experience in the Insurance/Assistance industry
- Strong project management abilities in international contexts
- Experience applying Agile methodologies
- High level of business acumen and ability to formalize clearly business requirements
- Resilient and tenacious with a strong propensity to persevere in a moving environment
- Value oriented always looking at “who should do what” before acting
- Customer focused
- Decision maker & ability to negotiate
- Collaborative – capacity to adapt to different ways of working, always aiming at the common goal
- Excellent communication skills, both written and verbal
- Strong attention to detail
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Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
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