Role Purpose
The role is responsible for developing, implementing, and overseeing injury management and return-to-work programs that support the rehabilitation of injured employees across Yarra Trams.
Responsibilities
- Key responsibilities include providing leadership and expert rehabilitation advice under the WIRC Act to Case Manager – Workcover, Senior Operational Management, Injured Employees, And Other Internal and External Stakeholders.
- This role will drive strategic priorities to enhance rehabilitation service delivery, optimize injury management, and improve return-to-work outcomes while minimizing risk to the organization.
- Additionally, the role serves as an escalation point for injured employees, their representatives, and operational teams, ensuring a fair and effective resolution of rehabilitation matters.
- Collaboration with HR, Safety, and Operational teams is essential to delivering a holistic injury management approach that meets both employee and business needs.
Skills
- Problem solving capability including the ability to plan, proactivity and deliver against targets in a dynamic business environment.
- Empathic case management in line with Just and Fair Culture.
- Ability to facilitate return to work discussion with key stakeholders.
- Demonstrated ability to communicate with a diverse range of people.
- Understanding and consider the financial impact related to workers compensation claims and premiums.
- Sound statistical, analytical and administrative skills.
- Proficient in the use of computer applications, specifically Microsoft Office programs, ARM, HRIS and other relevant software applications.
Skills & Experience
- Knowledge of WIRC Act and Rail Safety legislation.
- Managing Workcover claims in accordance with the Workcover Legislation.
- Co-ordinate rehabilitation and vocational opportunities for employees subject to return-to-work programs or restrictions.
- Develop and implement case management strategies for ill or injured employees.
- Provide advice to management on Workcover and rehabilitation process.
- Premium management and claim reimbursement.
- Design and develop a learning program that support the employee education relating to Workers Compensation and Rehabilitation in the workplace.
- Workcover metrics and medicals
- Demonstrable capacity in analysis of medicals, Injury management & Injury classification program, trends and performance indicators.
- Demonstrable skills in the preparation and presentation of written reports.