Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Homes team plays a key role in shaping the Airbnb stays experience . As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.
Airbnb is seeking a Market Manager, with a primary focus on Spain, to support and grow our network of Hosts and Partners. This role will be part of the Homes EMEA team and report to the Field Operations Manager.
The Difference You will Make:
As a Market Manager, you will be responsible for the growth of a book of business in your assigned territories by focusing on acquiring high quality supply and managing large portfolios of professional hosts. You will build Airbnb’s strong market presence in your assigned regions and collaborate with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic partner relationship management. You will help develop and iterate scalable, localized supply strategies in your territory aiming to secure our long-term success.
A Typical Day:
- Build and manage partner relationships within assigned territories
- Directly manage a large portfolio of accounts to meet and exceed quarterly/annual growth goals
- Create and deploy scaled strategies to effectively acquire and manage the long-tail of hundreds of Professional Hosts in your region
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive incremental supply and increase sales
- Prospect and onboard new, high quality supply in your assigned geography
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
- Represent Airbnb in external meetings with Professional Hosts
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Develop strong and long lasting partnerships
- Develop deep knowledge of your assigned geographic markets
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner
- Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.
Your Expertise:
- 6+ years of experience in small businesses sales and managing high-volume portfolios of accounts
- 2+ years of hospitality/travel industry experience (nice to have)
- Proven track record of being able to effectively work a leads pipeline or book of business
- Strong time management and prioritization skills
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Excellent communication skills and ability to communicate effectively with clients
- Experience building and strengthening relationships with external partners, at scale
- Comfortable performing market and account data analysis and making decisions based on the results
- Available to travel to assigned markets (more than 50% of time)
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
- Hospitality/travel industry experience in the region is a plus
- Highly proficient in using CRM software - Salesforce experience is a plus
- Charismatic self-starter who is resourceful and self-sufficient
- Fluency in Spanish and English
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.