Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Solutions Architect.
Duties and Responsibilities:
- Gains industry and market expertise through participation in various projects to provide a "benchmark" vision to clients.
- Possesses a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services that align with each client’s needs.
- Analyzes, estimates, and develops proposals in support of the sales team.
- Identifies when the involvement of professionals from other service lines or specialized knowledge is necessary to strengthen client advisory.
- Implements mechanisms to identify and manage commercial risk during the presales phase.
- Analyzes and interprets risks before a project begins and communicates them to Operations.
- Is directly involved in delivering services for particularly complex and risky projects, in coordination with Operations.
- Develops new methodologies within their area of responsibility to directly impact the work of others and the outcomes of their field.
- Is responsible for establishing and implementing a communication strategy that enables their team to clearly identify the objectives of the area under their leadership.
- Develops and manages the talent of the people in their team, including the use of tools that enhance better management of people and organizational objectives.
- Conducts logical analysis, identifies problems, seeks, and interprets meaningful information to share and coordinate relevant data with team members, helping them resolve obstacles that hinder team and relational development.
- Supports, encourages, and motivates team members so they feel committed to the organization and the area’s objectives.
Experience and Skills:
- At least 4 years of experience in a similar role as a Project Manager / Solution Architect
- Strong foundation in platform functionality and development, organization and time management, conflict and priority management, methodologies,
- English proficiency.
- Extensive experience in gathering and interpreting business information and internal client processes.
- Software proficiency related to the core technologies of the applications to be implemented.
- Collaboration with various business areas and technology teams to improve services, environments, and the customer experience.
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.