Senior Business Analyst, Billing Systems New

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.

ABOUT THE ROLE:

We are seeking a highly motivated and experienced Senior Business Analyst, Billing Systems to support our Revenue teams. This role will focus on improving and optimizing our existing billing, invoicing, and collections processes, specifically as they integrate between NetSuite, Salesforce and other internal CRMs for our international operations (including but not limited to the US, Spain, Brazil, and France).

RESPONSIBILITIES:

• Analyze current billing, invoicing, and collections processes, identifying inefficiencies, pain points, and opportunities for improvement.
• Gather and document detailed business requirements from Revenue and identify main stakeholders.
• Translate business requirements into functional specifications for system enhancements and integrations between NetSuite and Salesforce.
• Collaborate with technical teams to design, develop, test, and implement solutions that streamline billing workflows.
• Conduct thorough testing of new functionalities and system changes to ensure accuracy and meet business needs.
• Provide ongoing support and troubleshooting for billing system issues.
• Develop and deliver training materials and conduct training sessions for end-users on new processes and system functionalities.
• Monitor key performance indicators (KPIs) related to billing, invoicing, and collections, reporting on progress and identifying areas for further optimization.
• Stay up-to-date with industry best practices and emerging technologies in billing systems and financial operations.

SUCCESSFUL SENIOR BUSINESS ANALYST, BILLING SYSTEMS CANDIDATES HAVE:

• Proven experience as a Business Analyst, with a strong focus on billing, invoicing, or financial systems.
• 5+ years of experience as a Business Analyst in a billing environment.
• In-depth knowledge of NetSuite and Salesforce platforms, particularly their integration capabilities for financial processes.
• Demonstrated ability to analyze complex business processes and translate them into actionable system requirements.
• Strong understanding of international billing and collections practices, including compliance requirements for various regions (e.g., US, Spain, Italy, UK, Brazil, France).
• Strong communication, interpersonal, and presentation skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Solid analytical and problem-solving abilities, with keen attention to detail.
• Experience with data analysis and reporting tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

• You Dream Big. You iterate and experiment to drive innovation.

• You Love Our Users. You keep our global community at the center of everything you do.

• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

• You Hustle Every Day. You favor urgency and own your outcomes.

• You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

• For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.