Join us on a journey of endless possibilities
At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
THE ROLE
Strada Pay is a product roadmap innovation to create our own IP payroll engine.
The Delivery Expert is responsible for running the payroll processing in the day to day BAU environment. The Delivery Expert is the first point of contact for any client requests and works with the Payroll Country Owner (PCO) to provide customer service, while following the country standards.
The DE is also involved in the activation phase, which includes participation in client workshops, testing activity and any support the PCO may need during this phase.
Payroll Management – Independently process payroll end-to-end to ensure results are delivered as per the agreed calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities
Project Management – Participate in projects activating Strada Pay for customers, where needed
Solution Management – Maintain and improve client processing in Strada Pay, while adhering to country standards
Test Management – Validate all created client updates and rules within Strada Pay
RESPONSIBILITIES
Act as the first point of contact for client support
Participates in projects activating the customer solution, including set up and the testing of StradaPay customer workbooks where appropriate and with PCO support
Use expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
Participate in project meetings and provide input in status report
Follow country standards and best practices for the client solution
Complete client testing scenarios for each product release and client workbook update
Conduct Knowledge Transfer sessions and support colleagues and clients
Ability to recognize and deal appropriately with sensitive and confidential information
Support improvement initiatives
Update internal stakeholders in a timely and accurate way
Participate in projects and activities as needed
REQUIREMENTS
Fluent in Dutch or French and English (written, oral)
Advanced level of Excel
Customer service experience in an HR Consulting, payroll or outsourcing industry
A solutions-based thinker with a natural inquisitive mind
At least 4 years’ experience in customer service
Business analysis experience
Experience working for a global organization with a multi-cultural environment
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.