Survey Product Manager - PanelVoice

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Survey Product Manager - PanelVoice

This role can be based from any of Worldpanel's global locations.

Role Description

Kantar’s Worldpanel division is searching for a dynamic, collaborative and experienced Survey Product Manager - PanelVoice (Worldpanel Survey Solution) to join our global Product organization. PanelVoice is a long standing Worldpanel offer, but one in which we see big potential to go faster. We have an exciting task ahead to speed up our deliveries, simplify our sales process and impact more clients- you can join us on this ride! The role will most likely be based in Europe but as this is a global role, it could be based elsewhere for the right candidate.

Role’s mission

We are looking for a Survey Product Manager to join our Product team to help step change this solution.

This role is a blend of technical expertise around designing and delivering surveys, understanding of the end-to-end process in a project and commercial acumen in building products that our teams want to sell and make a meaningful impact to our clients.

This is a role that is around building processes and tools that enhance our overall survey offer and specific solutions that are packaged and sold it clients around the world. It offers an exciting opportunity to shape the future of PanelVoice ensuring it delivers maximum value across our global markets.

The role offers a chance to shape our solution and how it is delivered and will means working across a variety of partners across the world from clients, PanelVoice commercial and scripting experts and other members of our wider product team.

If you’re looking for a chance to apply your critical thinking and PanelVoice knowledge and experience into making a difference – you’re the type of candidate we’re looking for!

You should have a strong interest in how we deliver a project as well as the insights that come out of it and an eye for detail in thinking about all aspects of the products we are building. It will take someone innovative and proactive to be able to have ideas that move the needle and resilience to sell these into our established business.

Key outcomes

• Successful Development and landing of templated modules from supporting the design to the sale materials and launch.
• Strong relationships with members of the PanelVoice community and COE team to ensure you are able to gather requirements, feedback and support for successful delivery.
• Supporting the expansion of Crunch to be the survey delivery tool in every market through helping develop processes to make the best use of it (working with partners in Operations and Product) and any new features or capabilities.
• Develop market leading products that play to our USPs. Bring new thinking to our survey practice ensuring we have the best approaches to get to the insights we want and keeping our panelists engaged.

Key Capabilities (Responsibilities)

• Templated product Development: Design the content and outputs for our templated products considering inputs from the markets and CEO team.
• Partner with marketing to develop internal and external launch materials on templated products.
• Support on process enhancements with Ops, Tech and Product to get our surveys into the hands of clients faster than ever before.
• Leading the Crunch community and working to increase the knowledge and skill level in our business and fully embed it as a tool for client delivery

Your background will ideally look like this…

• Strong experience with designing and delivering ad hoc surveys.
• Strategic and analytical thinking, to see beyond the basic request/requirement.
• Examples of process improvement and innovation leading to a better client outcome.
• Excellent problem-solving skills, with a collaborative approach.

With the following qualities…

• Excellent communication skills, with an ability to communicate new ideas and overcome objections.
• Able to influence in a matrix environment across different cultures.
• Inquisitive, analytical with critical thinking, and demonstrate genuine passion for consumer behaviour.
• Enjoys actively looking for new and more efficient ways of delivering PanelVoice.
• Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives as they evolve.
• Resilient, flexible and pragmatic. Able to attack problems from a variety of angles to support different partners or if the first time is not successful.

The following, although not mandatory, will be appreciated…

• Previous experience working within a multicultural business environment and developing solid working relationships with colleagues from different countries and cultures.

What you’ll get from us

• 25 days annual leave (excl. bank holidays), plus your birthday off
• Flexible benefits across health, wealth and lifestyle
• Extensive training and excellent scope for career development
• A collaborative and supportive work environment

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.