EXCLUSIVE NETWORKS| Introduction
Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to the market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security solutions to specialist technical accreditation and training capitalizing on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.
DUTIES AND RESPONSIBILITIES| About the role
As Proofpoint Systems Engineer, you will:
- Install, configure, and manage products which you will be dedicated to Proofpoint and Proofpoint product family.
- Testing new database technologies in the lab environment.
- Create, maintain, and ensure adherence to security policies, procedures, technical baselines, guidelines, and control standards.
- Implement database activity monitoring, sensitive data discovery, and vulnerability assessment modules.
- Collaborate with Client Information Security and project team members.
- Manage and work closely with BDMs and Sales & Product Specialist, and any other role within the partners.
- Working with the Marketing team and customers to create new value-added services or expand number of services and ensure all the service KPIs.
- Present technical enablement activities, training, workshops, certifications & accreditations for key-assigned partner base, co-managing it with the assigned BDM
- Provide Technical Support to customers and partners.
- Perform Vendors Proof of Concept / Proof of Value, whenever needed.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Provide fault isolation and root cause analysis for technical issues.
- Enable partners for Proofpoint product family.
QUALIFICATIONS AND EXPERIENCE| About you
The ideal System Engineer has:
- 3 years of experience in customer support/presale roles
- Experience in negotiations with strategic and global clients
- Experience in Cloud/IT/CYBER
- Knowledge and understanding of technological worlds - experience working with products such as EDR, Firewall, Email Security, OT security, WAF, Web Security, Authentication, Switching and routing, XDR, SD-WAN, SSE, SASE, etc.
- Proofpoint certifications
- Experience working with technological decision-makers (CISO, CIO, etc.)
WHO IS EXCLUSIVE NETWORKS?| Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals based on race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely because of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.