Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
At Groupon, we know that great people make great companies. You're already a member of the family, so no doubt you're great. But maybe what you've been doing for the past six months or more is no longer aligned with your interests and professional goals. Don't you worry, we have plenty of opportunities to explore other roles in the company.
Before you apply for a transfer, we'd like you to have been working in your existing role for at least six months or longer and you are meeting or exceeding performance expectations, as determined by your manager. If you haven't been in your current role for six months or you have not been meeting expectations as determined by your manager, HR will need to review your situation. In most cases you will need to meet these criteria before you can transfer, but HR can approve exceptions where appropriate.
We're looking for a motivated and proactive Team Lead – Service Delivery to join our team and help drive operational excellence across our support function. This role plays a key part in ensuring a seamless experience for internal and external stakeholders, especially supporting teams such as National Sales and GSO. As a Team Lead, you'll be responsible for coordinating daily activities, optimizing processes, fostering team collaboration, and continuously improving support delivery.
Key Responsibilities
✅ Cross-Functional Collaboration & Stakeholder Management
Demonstrates exceptional communication skills in collaborating with cross-functional teams and stakeholders across varying job functions and seniority levels, including National Sales and GSO.- Builds strong, trust-based relationships to ensure alignment, transparency, and efficient problem resolution.
✅ Operational Excellence & Process Improvement
- Monitors team performance against KPIs and service level agreements (SLAs), identifying areas for improvement and driving consistent operational excellence.
- Applies a proactive, solution-oriented mindset to streamline and standardize operations.
✅ Project & Task Management
Leads projects by creating clear SOPs, distributing responsibilities across teams, and defining timeframes to ensure accountability and timely delivery.- Oversees the coordination of day-to-day team operations, ensuring alignment, productivity, and cross-functional synergy.
✅ People Development & Leadership
Provides regular coaching and actionable feedback to support the growth and performance of individual team members.- Cultivates an open and inspiring team environment built on transparent communication, shared goals, and collaborative problem-solving.
- Sets and communicates clear, measurable goals aligned with broader organizational strategies.
- Effectively delegates tasks based on team members' strengths and development needs, empowering ownership while maintaining accountability.
Required Skills and Competencies
- Excellent command of English, both written and verbal, with clear and professional communication—essential for cross-functional coordination and stakeholder management.
- Strong organizational, interpersonal, and time management skills, with the ability to manage multiple priorities and lead a team effectively.
- Proven ability to coach, mentor, and provide constructive feedback to develop team members and improve overall team performance.
- Customer-focused mindset, with a strong dedication to providing reliable, responsive, and high-quality support to internal and external stakeholders.
- Proactive, analytical, and data-driven approach to identifying inefficiencies and implementing effective, scalable solutions.
- High attention to detail and a commitment to accuracy, consistency, and efficiency in operational execution.
- Ability to perform under pressure in a fast-paced, deadline-driven environment while maintaining focus and team morale.
- Experience working with global teams or within a shared service center environment is a strong asset that enhances global collaboration.
Not sure this is for you but you have someone in mind? We love referrals!
If you know someone who would be a great fit for this role, don't forget to refer them in Greenhouse in the main toolbar under "Add a referral". Check our Referral Program as we've increased the bonus up to $3000!
Groupon is an AI-First Company
We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role—you'll be right at home here.
Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.
Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers