Are you our next Team leader, Cost Control, ready to grow with us?
Do you have experience in leadership, finance administration and call center environment? Are you ready to support and lead a dedicated team within invoicing and financial operations? Ready to support and lead our Norwegian invoice team in our office in Torrevieja? Then this might be it!
We are looking for a person that would like to join us in Viking Assistance and together with us continue fostering a good and healthy culture. We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You'll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.
What do we expect from you:
- Ensure high-quality standards in invoice processing and financial administration.
- Take big part in recruiting.
- Coaching and competence development.
- Assisting and coaching employees to provide top-notch service to our customers
- Implementation of new procedures, projects, and customers.
- Personnel responsibility administration such as time sheets, salary file, absence
routines, updating/maintaining shift plan.
- Used to following service levels - KPIs and SLA’s.
- Follow up on quality and deviations, plan and execute.
- Create and maintaining instructions and operations manuals.
- Resource management, shift planning and maintenance.
- Covering for other Team leaders.
- Work closely with other departments within Viking Assistance Group.
What qualifications we are looking for:
- Proven leadership or team supervision experience, preferably within finance, invoicing, or administrative operations.
- Minimum 2 years of hands-on experience with invoice processing and financial workflows.
- Solid background in a customer service or call center environment, with an understanding of service levels and KPIs.
- Fluency in at least one Nordic language, both spoken and written.
- Proficient in English, both written and spoken, for effective internal and external communication.
- Must be able and willing to work from our office in Torrevieja, Spain.
Who are you?
- You understand the importance of a strong company culture.
- You can handle both operational as well as strategic thinking.
- You are good at prioritization and decision making in a hectic environment.
- You are good at working independently.
- You have a structured approach and get things done.
- You communicate well and have good people skills.
- You see solutions instead of problems and have a flexible mindset.
- You like working to develop teams and individuals.
- You are ready for an office in a start-up phase.
- You are ready to collaborate cross countries and to have mixed teams.
Deadline for application is 15.07.2025. We review applications continuously and we can hire for the role while add is active. Please apply as soon as possible if you think you are a match.