Team Leader Finland (Fuengirola Office)

We are looking for a person that would like to join us in Viking Assistance Fuengirola and together with us continue fostering a good and healthy culture.

We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You'll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.

What do we expect from you:

• Take big part in recruiting.
• Coaching and competence development.
• Assisting and coaching employees to provide top-notch service to our customers
• Implementation of new procedures, projects, and customers.
• Personnel responsibility administration such as time sheets, salary file, absence
  routines, updating/maintaining shift plan.
• Used to following service levels - KPIs and SLA’s.
• Follow up on quality and deviations, plan and execute.
• Create and maintain instructions and operations manuals.
• Resource management, shift planning and maintenance
• Covering for other Team leaders.
• Work closely with other departments within Viking Assistance Group.

What qualifications we are looking for:

• You have great experience from leadership or supervision within call call center
• Solid experience from customer service sector
• You have been a team leader before, or you would like to step up to become one.
• You speak and write fluent in Finnish.
• You speak and write good English.
• You are experienced of changing environment
• You are able to switch from detail to helicopter perspective if necessary.
• You are experienced in recruitment.

Who are you?

• You understand the importance of a strong company culture
• You can handle both operational as well as strategic thinking.
• You are good at prioritization and decision making in a hectic environment.
• You are good at working independently.
• You have a structured approach and get things done.
• You communicate well and have good people skills.
• You see solutions instead of problems and have a flexible mindset.
• You like working to develop teams and individuals.
• You are ready to collaborate cross countries.

Interested in Joining Us?

We welcome your application and look forward to the possibility of working together.

Please note that applications will be reviewed on an ongoing basis.

All applications need to be written in English.

Starting day: as soon as possible

The position reports to Site Manager, Fuengirola