TeleSales Consultant - Italian (m/f/d)

You will provide telephone consultation to our Italian key business customers, including restaurants, hotels, and small businesses, regarding our high-quality solutions in the field of commercial kitchen technology. You will have access to inbound calls, allowing you to actively and precisely address our customers' inquiries.Your responsibilities at a glance:

• Conducting telephone consultations (inbound calls) to advise and sell our high-quality commercial kitchen technology products to our key existing and new customers (hotels, restaurants, and small businesses)
• Proactively advising and selling our products and product bundles through outbound calls
• Creating individual offers, including clarifying details such as availability and conditions, in collaboration with business partners and respective teams
• Tracking customer inquiries and individual offers until successful completion
• Building and maintaining long-term customer relationships through regular contact and follow-up calls
• Identifying upselling and cross-selling opportunities to increase value for our customers
• Actively contributing to the continuous improvement of the inbound process by sharing expertise and introducing innovative ideas

• Experience in sales or customer service, ideally in a telephone-based role
• Experience in and with the corresponding equipment/products in the HoReCa sector
• Strong communication skills and the ability to present yourself in a friendly and professional manner over the phone
• You are a team player and enjoy contributing your ideas to continuously optimize customer service
• Affinity for the gastronomy industry and an interest in technical solutions are advantageous
• Native-level proficiency in Italian and good English and Spanish or Portuguese. skills complete your profile

• An innovative product with an exciting career opportunity
• An agile environment with a startup mentality, streamlined processes, flat hierarchies, and the courage to evaluate new approaches
• A multinational team with 75+ different nationalities and an open and transparent work environment
• Flexible working hours, a hybrid working methodology, and flexible home office options
• Metro Card including employee discount
• Corporate discounts with various brand manufacturers
• Team events, meetups, TechTalks, and language courses
• and much more

Please apply with your CV in English. No cover letter is required.
To find out more about us, you can visit us at https://www.metro.de/marktplatz/.We look forward to hearing from you!

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