Under close supervision:
Assists in maximizing store sales and achieving store sales goals
Monitors sales progress and results against key targets
Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
Ensures excellence in customer service in the store
Monitors customer feedback and addresses customer concerns
Perform a variety of routine assignments
Knowledge and Skill Requirements
High school diploma or equivalent education; Associate’s degree preferred
Minimum of one year of related experience preferred
Knowledge & Application
Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
May include multistep processes which requires a fairly detailed knowledge of the specialized area
Requires extensive on-the-job or previous training and experience
May require formal occupational training or certification
Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
Problems are known, defined, and readily apparent
Issues may occasionally require some fact finding to solve
Non-routine issues typically escalated to more senior team member or supervisor
Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
Refers to procedures, technical aids, co-workers, and supervisors
Interaction
Interacts with a range of individuals both within and outside immediate team to convey basic information
Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact
Supports the achievement of goals through personal effort in own work area
Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
Accountable for delivery of own work activities to agreed timescales and quality
Performance measured against predefined service level requirements or equivalent metric
Aware of costs and/or service level requirements and expectations