Customer Service Supervisor CEE (Polish+English)

Donaldson - Terrassa, Barcelona provincia

Donaldson is committed to solving the world’ s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

Key responsibilities will be:
- To assist and work closely with the Regional manager to monitor and support the transition and change management processes on people/process/technology activities
  • To participate in the recruitment, hiring and on-boarding of the new employees
- To manage the day-to-day operations of the customer service team (10 - 15 people), providing supervision and technical assistance to achieve departmental and organisational goals
- KPI's for departmental performance - measure and improve
  • To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business
  • To coordinate staff vacations and backups, to ensure the appropriate coverage of incoming order activities
  • To perform annual reviews, appraisals and performance management reviews for the customer service staff
  • To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company
Your profile:
- Bachelor's degree - with administrative and/or commercial orientation preferably
  • At least 5 years' experience in team management (coaching), people development and leadership
  • Excellent knowledge of MS Office (Excel and PowerPoint), Oracle R12, BI and Outlook
  • Complex problem-solving skills and decision-making methodology
  • Strong customer service and business acumen
  • Native Polish and fluent English (company language).

Come make a World of Difference!

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]