Full-time opportunities for students & recent graduates: Technical Consulting – Client Success

Microsoft - Madrid, Madrid provincia
Location: Madrid, Spain Start date: September 2021
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
We are looking for candidates that have the following qualities:
  • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers' satisfaction while operating in a highly-collaborative and global organization.
  • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
  • Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
  • Diverse & Inclusive: You don't just value differences, you seek them out and invite them in.
This role is part of our global graduate program Microsoft Aspire Experience. Responsibilities Applications to this opportunity are considered for all available Technical Consulting - Client Success roles. Please bear in mind you will be assessed for all available roles, and assigned to the position we believe is the best fit for you based on your background, career expectations, performance at interview stage and available roles at the time of hiring.
Below are examples of what you could be doing based on the typical roles within the Technical Consulting - Client Success stream:
Customer Engineer
Overview

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.


Responsibilities
  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.
  • Provide the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
  • Cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
  • Identify opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

Customer Success Account Manager
Overview

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!


Responsibilities
  • Drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.
  • Drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
  • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions, as appropriate.

Technical Consultant Overview

Consultants are strategists who work closely with Microsoft's partners to assist customers in the delivery of high-quality engagements around Microsoft's solution areas, technologies, services and products in diverse client environments.


Responsibilities

Technical Consultants assist customers in stabilizing developed solutions using Microsoft methodologies in complex customer environments, in the design and development of integrated solutions using the latest Microsoft products, services and technologies and understanding the relevant application development, infrastructure and operations implications of the developed solution.

Qualifications To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months (graduation between September 2020-September 2021 or onwards).
  • Bachelor's or Master's degree in Information Technology and Information Systems, Computer Science, Information Science, Computer Engineering.
  • Fluent English and fluent local language knowledge - Spanish.
  • Full unrestricted work authorization for Spain.
  • Available to start in September 2021 on a full-time schedule.
  • Microsoft Product Certification, MCSE or other technical certifications preferred.
Role-specific qualifications:
  • Passion for technology and working with customers.
  • Ability to manage executive relationships, both internally and with customers, to create business transformation.
  • Excellent communication skills and superior customer-service skills desired.
  • Ability to work independently with minimal management supervision and as part of regional/virtual teams.
  • Need to be willing to travel 50-90% due to requirements for onsite service. Travel may be reduced due to local or national public health and safety standards.
Please ensure you are uploading your CV (in English) in order to be considered for the role.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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