Descripción de la empresa
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Descripción del empleo
As an Account Manager you will be responsible for building a personal relationship with selected customers for Spanish market who have already passed the sustainability and RG risk criteria.
The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end-to-end service from issue resolution, bonus, relationship and hospitality management.
The aim is the Account Manager to become the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the Code of Conduct and revenue growth by maximizing the share of the players gambling wallet against competitors.
VIP Account Manager will need to create relationship via telephone, email and meeting customers personally through events and one-to-one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.
We are looking for an Account Manager located in Barcelona or, alternatively, to work remotely from Spain.
Key Responsibilities
What you will do:
- Develop and maintain strong relationships with assigned players.
- Ensure timely completion of regulatory requests.
- Contribute to account management strategies to drive growth and revenue.
- Conduct all responsible gambling and AML interactions with account customers where possible.
- Identify potential new accounts through analysis and reporting.
- Handle/resolve customer issues and disputes, ensuring a positive experience.
- Collaborate with the team to maximize player retention and influence activity.
- Communicate effectively within the team and with customers.
- Coordinating with the hospitality team for the organization of events and to optimize the hospitality experience – attend these events with your customers.
- Ensure the spirit of the Code of Conduct is followed and adhered to in all interactions with our customers.
Requisitos
Mandatory requirements:
- Minimum of 1-3 years of experience managing VIPs in an online gaming or similar customer-centric environment, with a proven track record of managing high-value accounts.
- Native Spanish speaker.
- Fluency in English is a plus.
- Proven track record of customer revenue analysis and reporting.
- Outstanding personal relationship management skills.
- Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.
- You will have a high interest and good all-around knowledge of licensed online gaming in both sports and casino.
- Communicate over phone, email and in person in a clear and engaging professional manner
- Experience in hosting VIP events (preferred).
Información adicional
Competencies / behaviours:
- Team Player
- Commercial skills
- Drives Results
- Interpersonal Skills
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
Depending on your role and location, you can expect to receive benefits like
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support, and so much more
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
