Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
Responsibilites:
- Investigate and resolve escalated L2 incidents and requests.
- Provide updates on high-priority incidents and ensure timely resolution.
- Document resolutions, RCA, and corrective actions in the ticketing system.
- Liaise with L3 teams for unresolved critical issues.
- Work on open Problem Tasks/Records and contribute to permanent fixes.
- Identify potential workarounds to minimise downtime.
- Review application logs and monitoring dashboards for early signs of issues. Reading logs from degradation incidents
- Conduct knowledge-sharing sessions on recent issues or new findings.
- Assist L1 support with troubleshooting and shift-left initiatives.
- Review and provide feedback on junior team members’ work.
- Create, update, and validate Work Instructions in Confluence.
- Ensure existing WIs are accurate and reflect current processes.
- Organise training material to include relevant documentation and videos. SP
- Review documentation gaps and suggest improvements.
- Review resolved incidents for accuracy and completeness.
- Identify inefficiencies in support processes and suggest improvements.
- Contributes to project specific task with/without technical lead function.
- Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing.
Requirements:
- Higher education with IT background (University degree is an asset).
- Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions).
- Solid knowledge and certification in ITIL v4.
- Knowledge of Linux and SQL.
- Business fluent in English (both written and oral).
- Availability for on-calls.
- Creative Team player with good communication skills, analytical thinking and outcome focused personality.
Nice to have:
- Experience with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platform.
- Experience with the transition of legacy environments into PaaS / SaaS oriented architectures.
Our Offer
- Permanent contract
- Hybrid working model (3 days of remote work per week)
- Holidays: 30 working days
- Schedule: Mon-Thu: 7am to 4pm, Fri: 7am to 13:30
- Other benefits within flexible retribution plan: health insurance, restaurant pass card, public transportation card etc.
- Challenging the limits of mobility for a healthy world without congestion
- Adiverse and dynamic international working environment of Kapsch TrafficCom and opportunities for personal growth
- Possibility to work in an international company that operates in a dynamic industry where the working environment favors the professional growth.
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