Associate Account Manager

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. 

Job Description

Our Customer Success department guides requesting companies to improve their value chain sustainability programs and enable the direction of spend towards sustainable companies at a global scale.
We are looking for an Associate Account Manager to join our team!

In this position, we are looking for an individual that can support customers throughout the Southern Europe region. English, French and Italian fluency is a must. Spanish is an asset.

Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

EcoVadis is looking for a dynamic Associate Account Manager, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.

Your primary responsibilities will include (but will not be limited to):

• Guide customer invitation of supplier rating assessments on a systematic basis, to drive adoption of product and services and sustainability impact
• Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools,
• Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources,
• Advise a portfolio of customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle;. Partnering with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management,
• Build advocacy among customers; establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle,
• Promote and upsell of additional EcoVadis services to help your customers have the tools & intelligence to drive positive impact at scale, including supporting renewal conversations
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met,
• Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions.

Other:

• Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs,
• Lead and/or support a variety of Customer-focused projects,
• Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.

Qualifications

• You will bring more than 3 years of successful customer management, account management, or consulting experience acquired in a fast paced environment
• The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
• Knowledge of procurement systems and SaaS is an asset but not mandatory as long as the candidate has a quick understanding of complex management systems and tools and how they impact the workflow of the customer
• Excellent communication skills (both written and verbal) in English, French and Italian is a must
• Ability to summarize key findings in a presentable PowerPoint presentation
• Excellent excel and data analytical skills
• Experience in developing Account Plans
• Computer literate (MS office, Google Suite, Salesforce or CRM, Project management tools…)
• Interest to work in an international and multicultural environment
• Self-driven, results oriented and team player
• Ability to be agile in an ever changing environment
• Thrives in a fast paced environment
• Passionate about sustainability

Additional Information

• Location: Barcelona (hybrid) - 8 days per month from the office

  In return for your expertise, we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits 
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet

Please, share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know. 

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).