Change Manager

Change Manager

Role Objective

The Sr. Change Manager is responsible for the leadership and coordination of organizational change initiatives. You develop, implement, and manage the change strategies and organizational readiness across a large program of interconnected work, to ensure a fast rate of adoption and mitigate any negative impacts and resistance to change.

The Sr. Change Manager interfaces with all levels of management, staff and clients to ensure that changes are smoothly and effectively implemented. You lead change management activities in the right direction and work to ensure that changes meet the organization’s goals.

What you’ll do:

• Create change management strategies to achieve organizational goals
• Develop and implement change management, organizational and client readiness plans for projects
• Lead Change Management Workstream with a structured methodology/process
• Lead, coordinate and manage change management activities
• Communicate change management plans to teammates and key stakeholders to ensure their understanding and buy-in
• Coach and mentor staff through the change process
• Define and measure key success indicators
• Actively engage with clients to execute rollout & change management plans

 What you need, to do the job:

• Experience implementing large scale organization transformation
• Deep understanding of change management principles, techniques & tools
• Knowledge of project management best practices
• Strong stakeholder management skills
• Client-oriented approach/thinking
• Capable negotiator and mediator; able to actively facilitate in user groups/business meetings and in operations and executive interactions
• Effective client facing communication skills with senior representatives
• Reliable, service-oriented, team worker, proactive, highly organized and able to work with little direction
• Comfortable working in a matrix, international environment
• Advanced level of spoken and written English (additional languages advantageous)
• Can deal with ambiguity and unexpected changes

Education

• University degree or equivalent
• Change Management certification
• Project Management certification a plus
• Payroll domain knowledge an advantage

Who you will get to work with:

• Multinational clients
• Project Manager
• Product Manager / Solution Managers
• Service Relationship team
• Technical teams
• PMO team
• Other client facing roles