About Chubb
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com
The Claims Processor role is an essential part of the CE Claims Hub team, responsible for handling claim administrative tasks for other European clusters. The position holder will provide various claims administrative services to customers, supporting them through the process of bringing claims to completion, including advanced reporting needs, BDX file booking, and system data completion/tracking.
This role offers an excellent opportunity to break into commercial claims and meet the fast-growing administrative needs of the industry. Comprehensive training (Knowledge Transfer) will be provided to help you become a skilled Claims Processor and a valuable part of the Madrid Hub team, strengthening collaboration with local countries.
The ideal candidate will work as part of a diverse claims team to deliver high-quality service to CE clusters, brokers, and customers. You will also continuously evaluate and develop technical and claims administration skills through on-the-job coaching and resources available via the talent portal.
Claims Processes & Practices:
Perform day-to-day claims administrative tasks on time and within set deadlines (SLAs), applying appropriate processes and tools to ensure efficiency.
Highlight and manage process exceptions proactively, collaborating with the Hub Team Leader and colleagues in a dynamic and agile environment.
Data Quality / Integrity:
Maintain claims data entry, file indexing, and documentation integrity across all systems, demonstrating attention to detail and operational excellence.
Focusing on Customers:
Deliver high-quality service within authority for various claim administration types or standard settlements, ensuring customer needs are met with professionalism and care.
Support brokers and customers throughout the claims process, maintaining a customer-centric approach.
Knowledge of Insurance Industry:
Apply basic knowledge of commercial insurance (A&H, P&C classes, underwriting, or policy issuance) to claims administration tasks, ensuring compliance with industry standards.
Stay current on insurance practices to enhance claims processing accuracy and efficiency.
Knowledge of my Organization:
Adhere to the best practices outlined in the Madrid Hub 'Playbook' and EMEA claims processes and protocols, ensuring alignment with organizational standards.
Collaborate with the Hub Team Leader and colleagues to foster strong partnerships and ensure smooth operations.
Internal Development:
Commit to personal development through coaching and on-the-job training, continuously improving technical competency for claims administration activities.
Operational Excellence:
Use advanced MS Office tools (e.g., Pivot Tables, VLOOKUP) to manage BDX Excel files, perform advanced data validation, streamline reporting and data management tasks, ensuring efficiency and accuracy.
Proactively identify opportunities for process improvement and contribute to operational initiatives.
