Client Success Manager
About Product School:
Product School is the global leader in product training, with a thriving community of over two million professionals. We offer live, online certifications taught by Product Leaders from top Silicon Valley companies like Google, Meta, Netflix, and Amazon.
In addition to certifications, we host ProductCon, the world's largest product management conference, and produce The Product Podcast, a leading podcast for product professionals.
Founded in 2014, Product School was bootstrapped for the first 7 years before raising $25 million from Leeds Illuminate. We are proud to be a profitable, fast-growing company shaping the future of education.
The Role:
As a key member of the Client Experience team at Product School, you will be the face of our brand, delivering white-glove support and ensuring a seamless, high-quality experience across all client engagements. You'll manage end-to-end logistics for both virtual and in-person sessions, coordinate cross-functionally to meet tight deadlines, and proactively solve problems to exceed customer expectations. This role requires exceptional communication, organization, and relationship-building skills, along with the ability to stay calm under pressure and manage multiple priorities. If you're a detail-oriented team player with a passion for client success and operational excellence, this role is for you.
What you'll do:
- Be the face of Product School: Deliver a world class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics.
- Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience.
- Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers.
- Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support.
This role could be a good fit for you if:
- You have 2+ years of experience in enterprise account management, customer success, strategic partnerships and/or professional training support.
- You are an effective and concise communicator with strong listening & communication skills. Fluency in English, both written and oral (Required).
- You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say 'no'.
- You have a bias for action; you effectively triage and think on your feet to problem solve.
- You are organized with outstanding project and task management skills.
- You have a strong attention to detail
- You are a team player.
The perks:
- Remote First - our team works remotely across multiple countries and time zones
- Cobee - flexible remuneration that can be used towards meals, nursery, additional health insurance, and more
- Company Team Offsites and Coworking - we believe that remote-first doesn't mean remote-only
- Free Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to explore
- Monthly Internet Stipend- we support our team, wherever they're working from
We require that candidates be located in the country/countries specified. We are unable to hire outside of the country/countries specified or provide or take over sponsorship at this point in time. Applicants MUST be authorized to work in the listed country of hire without sponsorship.
EEOC
At Product School, we don't just accept differences-we embrace, support, and celebrate the things that make each of us unique and benefit our employees, services, and community. We're proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
