Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.
Job Overview
We are seeking a Club Manager for our soon to be launched Aethos Club in Palma, Mallorca. Unlike other Aethos spaces, this will be 100% a day club space — with no hotel rooms. This marks an exciting new chapter for Aethos, as we cement ourselves as the leading lifestyle hospitality brand of Europe. We are looking for an exceptional, Mallorca-based operations leader to drive the success of Aethos Club, Palma.
Ideal candidates will have:
- Data driven/analytical mind
- An authentic passion for the hospitality industry
- A record of success in a fast-paced environment
- A team player mentality.
Essential Job Functions:
- Drive revenue and profitability with full P&L responsibility
- Create a world-class guest experience and oversee guest satisfaction
- Continuously innovate to improve the property’s performancePrepare and submit required reports in a timely manner
- Partner with our Head of Membership and GM for Aethos Hotel Paguera to build a truly exceptional brand in Mallorca
- Set best in class global standards and processes for service and hospitality; create business improvement plans focused on promoting exceptional service, maximizing profits / upselling, and improving onsite logistics, standardized for all locations
- Train all onsite staff to Aethos standards; ongoing training for new team members and bi-monthly check-ins with local teams to ensure consistency
- Support strategies for member engagement and service to support retention and growth
Competencies:
- 6+ years hospitality operations experience
- Analytical and data-driven
- Strong leadership skills
- Strong team player mentality
- Hospitable, client-first persona
- Excellent communication and interpersonal skills; ability to build relationships
- Experience training and managing service teams and staff
- Ability to hustle in a fast-moving environment with teams around the globe; proactive problem solver and team player who can juggle multiple hats
What we offer:
- Attractive development opportunities in a high-growth environment — both domestically and internationally
- Friends and family hotel rates
- Global Aethos membership access
Must be fluent in Spanish and English, and able to live and work in Spain.
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