The Spanish clothing brand is looking for an American customer service candidate. The eCommerce Online Sales Associate is accountable for providing the highest level of American customer care. This person will handle all aspects of order management, focusing on providing sales and customer service to American customers via phone, email, and chat. Note that our base customers will be B2B businesses, mostly boutiques that sell our brand.
www.q2wholesaleusa.com
Important:
- American Native Speaker
- We are open full-time or part-time in the afternoon
Goals of the position:
- Maximize online sales and repeat customers through phone/email communication in the United States of America
- Provide exceptional online customer service support
- Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)
- Initiate and follow up with new American customers
- Answer product-related and general inquiries
- Keep current with product information
- Assist with various operational and administrative tasks
- Support QA and share product and website-related client feedback
- Contact clients for credit card decline and ensure daily sales goals are met
- Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales
Knowledge:
- Fashion eCommerce sales and customer service experience
- Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service
- Client-centric mentality
- Detail-oriented
- Positive can-do attitude
- Resourceful and creative problem solver
- Computer proficient (Microsoft Suite)
- Excellent written and verbal skills
- Drives to meet and exceed sales goals and customer expectations
- Team Player
- Ability to prioritize and multi-task in a dynamic environment
Job Types: Full-time, Part-time
Work Location: In person
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