Customer Service Representative

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

• Take incoming user requests
• Solve requests/incidents that require a higher level of technical knowledge
• Solve requests/incidents related to more specific products/apps like Soundtouch & Bose Music.
• Maintain knowledge and expertise associated with applications specific to Users.
• Proactively update customers with status and resolution progress

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in Italian and have an advanced level of English
• Have excellent customer care skills
• Have high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products.
• Are Windows and Mac environment literate,
• Have 1 year in a customer service environment, preferably technical support
• Have excellent customer care knowledge and awareness
• Have good communication and team skills, flexibility and stress resistance

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
• Salary 19.600 euros gross/year + up to 1.900 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and much more

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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