Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a results-driven professional with strong software selling skills and a passion for customer success? If so, joining our dynamic team in Barcelona offers you the opportunity to make a significant impact by achieving renewal quotas and fostering lasting customer relationships in a thriving market.
About the Team
The customer success team at Nutanix is a dynamic and collaborative group, located in Barcelona. This team prides itself on a culture of being both hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals. The team is dedicated to fostering a positive and engaging customer experience while driving retention and success within the client base. With a strong emphasis on cross-collaboration and teamwork, the mission of the customer success team is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from Nutanix's offerings.
You will report to the Customer Success Manager, who leads with a focus on empowerment and team collaboration. The hiring manager has extensive experience in emerging markets and brings valuable insights into customer success strategies. The work setup for this role is hybrid, requiring the new hire to be present in the office at least twice a week to facilitate team interaction and communication.
This role does require some travel, with a maximum of twice a year expected, allowing for opportunities to engage with clients and partners outside of the local region. Travel plans will be coordinated based on business needs and client relationships.
Your Role
- Achieve renewal quotas on time to maintain company retention rates.
- Engage with customers regularly for value-added progress checks.
- Liaise with field sales representatives, channel representatives, and partners.
- Coordinate with internal teams such as finance, sales ops, and rev ops.
- Complete new hire training and acclimate to the company culture within the first 90 days.
- Develop a steady and healthy ecosystem within the assigned sub-region.
- Operate independently and become the primary contact for clients in the mapped area by the end of the first year.
- Foster teamwork and collaboration to achieve shared renewal targets.
What You Will Bring
- 5 to 10 years of experience in customer success or renewals roles.
- Strong software selling skills and experience in quota carrying positions.
- Basic technical understanding of software licensing and renewals processes.
- Excellent communication and interpersonal skills, with a positive attitude.
- Proficiency in forecasting or sales forecasting tools, knowledge of Clari and SFDC (Salesforce.com) is preferred.
- Ability to work effectively under pressure.
- Ability to engage and collaborate with cross-functional teams and customers.
- Fluency in English; proficiency in Arabic is a plus.
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
