METADOX GmbH is a hardware startup, specialized in the development, production, and sale of Soundproof Masks for Gaming. With our last product, the OMBRA, we are quickly growing worldwide. We're now looking to create a company core team in our new office in Sant Cugat del Vallès!
WHO WE ARE
METADOX was born by our love for video gaming and our drive to make gamers’ lives better. Our Mission is to allow gamers to play any game, any time, without being a nuisance at their homes, thanks to our comfortable and soundproof mask. Our goal is to become the go-to brand for soundproof masks worldwide - and not just in gaming. There's a huge opportunity for offices and other segments.
YOUR RESPONSIBILITIES
You will support our team with basic tasks e-commerce, customer support, marketing, and sales.
- Answer customer questions by email and chat (product info, shipping, troubleshooting).
- Gather and update customer lists and contact databases.
- Support with sending emails, confirmations, and follow-ups.
- Assist in preparing product pages, translations, and simple content updates on our website/shops (Shopify)
- Help coordinate with customers during pre-orders, crowdfunding, and direct sales.
- Provide basic reporting (tracking orders, summarizing FAQs, etc.).
- Support the team in events/fairs with small tasks (materials, scheduling, communication).
The position can evolve into a more experienced one, or take responsibility in some of the following tasks:
- Understand the product’s technical features and translate them into user-facing benefits.
- Optimize and maintain the company website and online shops
- Develop and manage product pages, descriptions, and visuals
- Ensure brand tone and messaging consistency across all channels
- Manage and evolve our presence on social platforms
- Engage directly with the community and customers through comments, messages, and feedback loops
- Define and execute go-to-market plans, including messaging, timelines, and channels
- Develop and manage paid advertising campaigns across platforms
- Preparation of booth setup and promotional materials for gaming fairs
- Conduct user research and analyze marketing data (conversion, engagement, reach)
- Identify and evaluate international distribution opportunities and sales partners (resellers, marketplaces, B2B buyers)
- Develop and maintain sales enablement materials: brochures, product sheets, pricing info, and partner guides
- Support and assist partners with onboarding, product understanding, and performance feedback
YOUR PROFILE
- Some experience, studies, or own entrepreneurships related to e-commerce and listed tasks. No minimum professional experience required though.
- Experience with e-commerce tools such as Shopify, Amazon Seller, Google Analytics, or similar is valued.
- Interest and some experience in using AI tools, especially Chat-GPT
- Good communication skills and a friendly, clear way of writing.
- Organized, independent, and reliable: you can handle lists, emails, and follow instructions.
- Comfortable using basic digital tools (email, spreadsheets, online forms).
- Good English skills (written and spoken). Additional languages are a plus. Other languages are a plus, especially Japanese.
- Enthusiasm for innovative products and interest in the gaming industry. Affinity for new technologies.
ALIGNMENT WITH OUR VALUES
- Collaborative & Considerate: We are humble and take the needs of the customers seriously. We understand the importance of balancing collaboration with consideration for others, both in the work and in creating experiences for our users.
- Gamer-Centric: We have affinity for gaming and are committed to understanding and supporting gamers’ needs, striving to provide them with better experiences.
- Superior Quality: We are detail-oriented and committed to excellence and continuous improvement in our work, aligning with the dedication to deliver top-quality products.
WHAT WE OFFER
- A small dynamic work environment in a growing startup where your contributions will directly impact the company’s success.
- Part-time (20h/week) up to Full-time (40h/week) — flexible depending on your situation.
- Flexible working hours and partial remote work (1 to 3 days per week in a coworking).
- Training and mentoring: learn about e-commerce, marketing, and customer operations in a growing startup.
- A technically interesting product with real user impact. Opportunity to actively contribute to the development, marketing, and sales of new products.
- Significant responsibility and the opportunity to grow with the company as we expand.
- A challenging yet rewarding experience, where hard work and adaptability are essential.
- Starting at €1,500 gross/month (full-time), with flexibility depending on your qualifications and experience.
- Clear growth path: salary review and increase after 6–12 months, based on performance and company growth.
APPLICATION
We look forward to your application! Please send your resume and a if you wish also a brief cover letter. Application Deadline: Open until the position is filled.
https://metadox.pro
Job Type: Full-time
Pay: From 18,000.00€ per year
Work Location: Hybrid remote in 08174 Sant Cugat del Vallès, Barcelona provincia
