About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Position: Field Service Engineer AMD - Madrid (Temporary)
Main Purpose of Job
Provide Abbot Molecular clients with a best in class customer experience.
Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues.
Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.
Minimum Requirements:
Scientific mindset.
Strong problem-solving skills, autonomy and resourcefulness.
Excellent customer service and communication skills.
Active listening abilities.
Diploma/College degree - University degree in relevant discipline is a plus.
Good knowledge of English - C1 (listening and writing). Additional language skills are an advantage.
1-3 years of related work experience or equivalent combination of education and work experience.
Willingness to travel in the assigned area. (Madrid, Iberia 50%)
Key Responsibilities
Installation and implementation of new systems in current and new customers sites.
Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
Providing on-site customer support for software and hardware upgrade training.
Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
Providing primary service and support to the defined territory.
Providing back-up service support outside of assigned territory as needed.
Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
Reporting to Service Management, including spare part usage report.
Represent Abbott in a professional manner.
Inform Service Management about prep happened in use of Abbott products.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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