Job title: Global Omnichannel Operations Lead
Location: open – EU or US time zone. 30% of travel expected
About the job
The Global Omnichannel Operations Lead plays a critical role to coordinate and drive the execution of key strategic and tactical programs for the Global Omnichannel team, in close coordination with other members of GTMC, Digital & GBUs. He/she will report into the Global Omnichannel Head. He/she oversees & optimize the day-to-day operations of the Omnichannel teams to ensure efficiency, productivity & alignment with strategic goals.
Main responsibilities:
Strategic Leadership
- Support the development & execution of Omnichannel strategy that align with business objectives & enhance customer engagement across all channels
Operational Excellence
- Oversee day-to-day omnichannel operations & key projects, ensuring efficient processes, resource allocation & performance optimization. Coordinate and manage Global Omnichannel activities and provide operational support to the Global Omnichannel Leadership Team to help ensure strong collaboration, alignment, and information sharing
Cross-functional collaboration
- Partner with Omnichannel, GTMC, Digital, GBUs teams to implement omnichannel projects & operations
Performance management
- Define Omnichannel operations KPIs & monitor/govern the performance
Governance
- Prepare & coordinate key reviews & meetings, management reports & operational elements. Lead operational planning & execution of core internal leadership team meetings, off-sites
Hub transition
- Support the definition & implementation of hub transition plan (inc. activity mapping, change management)
Budget tracking
- Ensure all budget allocations & reporting are reviewed for accuracy, in collaboration with Finance. Coordinate budget exercises for the Omnichannel team.
About you
- Solid experience in Omnichannel, digital marketing, consulting or related field
- Proven track record in developing & executing omnichannel strategies & operations
- Strong understanding of digital platforms, marketing techonologies & customer experience principles
- Excellent analytical skills with experience in data-driven decision making with the ability to understand, simplify and communicate effectively with others
- Strong project management expertise & prioritizing capacity
- Thrive in fast-paced engagements and experienced in matrix driven project teams/organizations
- Outstanding leadership, communication, change management & stakeholder management abilities
- Healthcare or pharmaceutical industry experience is a plus
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
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