Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Integration Engagement Manager
Introduction to the team
Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.
As an Integration Engagement Manager, you will work directly with our Integration Connectivity Providers to manage integration projects from initiation to completion. You will help guide and consult partners through questions, development, testing, and eventual API launch. In this position, you will be critical to connecting new partners as well as certifying existing partners on new feature adoptions.
In this role, you will:
Lead larger scope projects to assure the integrity of lodging-related data and contribute to quality delivery within established SLAs.
Lead the development of internal integration processes and help define the standards for excellence. Become a functional specialist for connectivity transactions.
Lead communication and reporting on vendor certification progress. Work closely with Integration Engineers, Product and Technical Support as technical issues arise during the implementation of APIs.
Work with Technical Relationship Managers to coordinate the integration project kickoffs. Own full-cycle certification testing for various Expedia APIs with new/existing partners.
Provide the partner with standard methodologies for making the integration a success. Answer technical inquiries from all vendors relating to Expedia APIs
Perform testing of various scenarios to ensure integration health and performance, system functionality, and behavior.
Advance system issues with the appropriate support teams and engage internal technology teams to discuss product development and support.
Experience and qualifications:
Experience with HTTP clients (Insomnia, POSTman), Salesforce, Splunk, Kibana, Outlook, Slack, and the capacity to read and understand GraphQL, JSON, and XML messages.
Solid understanding of middleware integration platforms, system architecture, product APIs, web tools, testing environments, and internet protocols (HTTP, SSL, REST)
Integration/Technical Experience: Proficient experience in EAI or B2B integrations
Proficient in reviewing and troubleshooting using development logs and testing tools.
Problem Solving: Takes initiative to identify current and potential problems and discern the best solutions, involving internal or external resources.
Results-oriented: You work towards efficiency, taking ownership of issues.
Ability to work independently under tight deadlines, and thrive in a multi-tasked, constantly evolving environment, while maintaining a focus on goals
Communication: Able to communicate across all levels of the organization hierarchy. Ability to communicate in technical terms to non-technical resources and speak technically with technical resources.
Handling Complexity: Work across teams to achieve goals and resolve issues, remaining educated and up to date on new technologies and system developments, and ability to prioritize multiple projects and initiatives simultaneously.
#LI-DNI
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
