Teleperformance is a worldwide leader in customer experience management and contact centre business process Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere! This role is tailored for individuals who can navigate the complexities of the Italian market, targeting companies with high potential and a tech-focused environment.
Responsibilities:
- Make outbound customer calls to promote and sell services.
- Create, maintain, and update a customer database with complete information.
- Consolidate and build the customer base.
- Record outbound call history and customer responses in detail.
- Ensure consistent customer follow-up.
- Monitor competitors’ products or services and develop selling strategies.
- Handle customer needs and inquiries.
Requirements
Requirements:
- Language Sklls: C2 level of Italian. Good level of English (oral and written).
- Experience: 14 months sales experience and customer interaction. Ability to learn and adapt quickly.
- Able to perform tasks independently with some supervision.
- CRM Skills: proficient CRM experience, comfortable with using CRM software to track customer interactions and assist in sales processes.
- Communication Skills:
- Business Acumen: solid business acumen, able to understand business principles and contribute to operational improvements.
- Personal Skills: Proactive and motivated. A customer-oriented team player.
Specialized Skills for Italian Market:
- Italian Market Knowledge: understanding of the Italian business culture. Knowledge of regional differences within Italy, recognizing the particularities of each area to tailor sales strategies.
- Familiarity with the key sectors of the Italian economy, identifying business opportunities and understanding the specific needs of each industry.
- Italian Communication: ability to communicate with Italian professionals, both in formal and informal settings, adapting the communication style to the context and the interlocutor.
- Understanding of the nuances of Italian business language, using appropriate terminology and avoiding cultural misunderstandings
- Italian Legal Knowledge: basic knowledge of Italian business regulations and data privacy laws.
Benefits
- Full-time (39 hours/week) hybrid position in Barcelona with a salary of 21.080€ gross/year + up to 3.720€ gross/year in bonus.
- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
- Private Health Insurance.
- Continuous skill development and certifications. Specific sales training.
- Clear career growth opportunities supported by coaches and a motivating team environment.
- Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
- Prime office location at the World Trade Center, Barcelona, surrounded by the sea.
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
If you possess customer-centric skills, a talent for sales, and excel in a dynamic environment, apply now to join our team and make a significant impact in the Italian market!
