At Factorial, we’re looking for a Manager of Account Management for the UK and RoW markets to lead and empower our team members within the Customer Experience organization, driving overall success and growth across these regions.
Your Mission, Should You Choose to Accept
In this role, you will report directly to the Director of Account Management Europe & RoW and lead a team of Account Managers, driving alignment across functions and leveraging data-driven insights to optimize customer satisfaction, retention, and revenue growth throughout all customer interactions.We want a strategic thinker with a strong analytical mindset, who is passionate about using data to guide decisions and influence the business direction, while fostering a culture of leadership, innovation, and high performance. Are you ready to take ownership of the bigger picture?
- Lead and mentor a team of Account Managers, fostering a culture of accountability, continuous improvement, well-being, collaboration, and excellence.
- Monitor and analyze performance metrics across teams, leveraging data insights to identify trends, forecast challenges, and drive proactive, impactful strategies at the operational and strategic levels.
- Collaborate closely with Area Managers, Talent, Product, and Sales teams to design, implement, and refine recruitment, retention, upselling, and customer satisfaction initiatives.
- Own the development and execution of innovative, data-driven strategies to maximize customer retention, activation, and revenue growth, ensuring alignment with company-wide objectives.
- Act as a key decision-maker, using qualitative and quantitative data to prioritize initiatives and resource allocation across teams.
- Promote leadership development within your direct reports (Team Lead and Account Managers), providing coaching, constructive feedback, and career growth opportunities.
- Drive cross-functional collaboration to integrate customer feedback and market intelligence into product and service improvements.
- Native English speaker and Spanish would be a Plus, we’re international and collaborative.
- Proven experience managing multiple team leaders or managers in a customer-centric, SaaS environment.
- Strong analytical skills with demonstrated ability to interpret complex data, generate insights, and make strategic decisions.
- Solid experience in customer experience, sales, retention, and upselling, ideally within high-growth tech companies.
- Tech-savvy with a passion for innovation and continuous process improvement.
- Exceptional communication and leadership skills, capable of inspiring and influencing multiple layers of teams and stakeholders.
- Comfortable working in a fast-paced, dynamic startup environment with a culture of ownership and change.
- High growth, multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass
- Alan as private health insurance
- Language classes with Yolk Academy
- Syra discounts, Nora & Apeteat lunch
- TaxDown to simplify your taxes and maximize your savings
- Breakfast in the office, organic fruit and free caffeine and theine
- Flexible schedules ⏰, pet Friendly and no dress code!
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.
Our Values
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
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