Job Description:
JOB DESCRIPTION: Manager, Tool Department
Summary:
The Tool Manager's goal is to facilitate a positive experience with Nextracker. They ensure that Nextracker's products and installations consistently outperform customer expectations and meet the highest quality standards while fostering customer loyalty by optimizing products to meet customers' needs and providing excellent technical support services for Nextracker products. The Manager for the Tool Department will focus on enhancing the customer experience surrounding the tools used for installing Nextracker systems, with a primary emphasis on Tool Inventory Management, Tool Maintenance, and the overall success of this critical aspect of our system installation.
Responsibilities:
- Develop and maintain technical understanding of PV solar tracking systems associated tools
- Have strong customer care experience and be able to communicate resolutions for customer concerns effectively
- Supervision of multiple team members, including coordinators and technicians
- Assure key documentation and training is available for all tooling
- Oversee the daily project workflow of the team members in the Nextrackers Tool Department
- Schedule onsite tool training, maintenance programs, subcontractor training, quality control
- Provide customer field support for installation and quality control
- Support Nextracker product procurement, logistics, and inventory
- Plays a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback
- Supports product development, sales, and marketing as requested
- Internal customer voice. An advocate for the customer within Nextracker
Experience and Qualifications:
- Bachelor's Degree in Mechanical Engineering or equivalent experience is a plus
- Strong knowledge of PV technology and its applications
- Strong understanding of hydraulic and battery-powered tooling
- Excellent customer service skills
- Experience in supply chain procurement and logistics
- Knowledge of dealing with customer support
- Extensive hands-on experience with photovoltaic tracking solar systems is a plus
- Excellent verbal and written communication skills
- Demonstrated leadership capabilities
- Passion for solar is a plus
Some travel is required.
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
