Description of the Department/Project:
Customer Satisfaction & Quality represent the voice of customer and drive the customer centricity within the entity.
Secure & guarantee the customer needs for all the quality & customer satisfaction concerns
- optimizes the manufacturing processes and helps in developing a unified and strong supplier management.
- integrates supply chain actors and leverages opportunities created by upstream and downstream linkages with a focus on creating value and improving customer satisfaction.
Core process
- Guarantee the application of Schneider quality policy & the respect of customer requirements in terms of technical quality & service level
- Manage the Quality Management System of the entity
- Manage Customer complaints (internal and external): alert, support & escalate customer satisfaction issues (products/ services) if they are not fulfilled
- Manage Logistics quality: It covers quality related activities inside logistic centre and between factories and suppliers.
- Picking, packing, reception processes robustness (as result of implementation of Process Control Chart, FMEA, Poka Yoke…)
- logistic problem management: Issue to Prevention management, using warm loop and 8D cold loop methodologies, with CS&Q related processes
What will you do?
Takes any necessary actions to make sure that a product or service will satisfy customer requirements and is the driving force in implementing continuous quality improvement
- Manage customer complaints and returns, ensuring timely resolution and root cause analysis to prevent recurrence.
- Monitor and analyze key quality indicators (KPIs). DCR (Delivery Complaint Rate), NQC (Non-Quality Costs),… and drive improvement actions
- Lead containment actions, root cause analysis of quality issue and problem solving. Using different methodologies such us 5 Whys, 8D/PRB, DMAIC, Lean 6 sigma…
- Lead Process audits and Process FMEAs
- Create and maintain quality control documentation, insure related training and application.
- Monitor logistics processes for conformance to control plans and internal customer requirements (internal audits)
- Manage derogations with derogation platform.
- Lead continuous improvement on logistics processes.
- Be a member of the Short Interval Management (SIM)
- Provide inputs and challenge about quality for new evolution (PMP and PEP), contribute to process/control capability implementation.
- Develop and implementation of SPC activities and implementing new techniques as they become available.
- Develop a new methodology call Quality Fundamentals.
What will you learn?
- New corporate methodologies to increase the robustness of processes (Quality Fundamentals)
- Methodologies
If you are:
- Graduate in engineering
- Fluent in English and Spanish, written and spoken. French or/and Catalan will be a plus
- Ability to support and/or lead root cause analysis, disciplined problem-solving and decision-making processes
- Ability to solve problems and exercise judgment based on the analysis of multiple sources of information.
- Proven leadership, interpersonal skills and personal development skills.
- Detail-oriented, analytical, and proactive, with strong communication skills, a continuous improvement mindset, and the ability to collaborate across teams in a dynamic logistics environment
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
