Retail Manager
Madrid, ES, 28232
Full Time
POSITION SUMMARY:
The Retail Manager co-ordinates, plans and develops the retail management activities of the Village to achieve sales targets and increase customer experience and spend within the Village. Working to and in support of, the Retail Director.
KEY RESPONSIBILITIES:
Ensure that the Village achieves its set sales targets, retail strategy and provides an excellent customer experience through:
- Developing excellent relationships with existing brands that are conducive to maximising sales and business opportunities within the Village
- Maintaining and developing personal knowledge and expertise to provide guidance to store managers and enhance profitability
- Being responsible for accurate and timely management information, with supporting analysis, through weekly reporting to Retail Director and/or Deputy Retail Director
- Liaising effectively with leasing and operating teams in providing the support needed to achieve highest levels of customer satisfaction, compliance with all legal requirements and successful operational coordination
- Developing targeted training seminars with HR for staff development and career enhancement
- Coordinating and daily management of staff, programmes and activities to achieve optimum inventory levels and merchandise selection at all times
- Providing input to implement the Village strategy through analysis of fashion trends, customer behaviours and key seasonal dates
- Promoting the Village position within the local community
BACKGROUND & SKILLS:
- Proven experience of a managerial role within international luxury fashion retail, preferably department store
- Developed analytical skills with a keen eye for detail and a can-do attitude
- Good decision making capabilities
- Strong leadership and team building skills, and well-developed and articulate communication skills
- Interact and liaise across all levels of the business
- Fluent in English and local Village language, any other European languages beneficial
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